Frequently Asked Questions (FAQ)

We keep things simple, collaborative, and focused on your goals. Here's how we partner with you:

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1.

Initial Consultation: We'll start by scheduling an exploratory call to understand your needs, goals, and roadblocks. We'll discuss how we can help you achieve the social impact you're aiming for.

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2.

Needs Assessment: After the consultation, we'll dive deeper into your programs, goals, and data. This may include reviewing existing materials and gathering input from your team and relevant community members to ensure we're aligned.

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3.

Match you with a consultant: We’ll pair you with the best expert from our network of consultants to tackle your specific project needs.

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4.

Tailored Plan: Based on our conversations and assessment, we'll provide a custom plan that outlines the strategies, services, and timeline to achieve your desired outcomes.

Preparation On Your End

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Before our initial consult, we recommend having the following ready:

  • Overview of your current programs or services

  • Key objectives for what you want to achieve

  • Who are the members of your team (or community) will be involved in the process

From there, we will co-create solutions that lead to measurable impact for your organization and the communities you serve.

FAQ Key Terms

Here are terms and definitions related to skills training and workforce development programs and services, providing clarity on our approach to social impact, evaluation, and user-centered design.

  • Social Impact is the lasting positive changes that occur when individuals gain new skills and knowledge through training, leading to outcomes like better job prospects, career advancement, and economic mobility.

  • Social Impact Measurement is the process of tracking the tangible long-term outcomes of a program or service, such as improved employment rates or skills acquisition, using indicators that predict future impacts based on a clear theory of change. We draw on the Common Approach to Impact Measurement’s holistic view of impact.

  • Evaluation is the assessment of a program’s effectiveness in achieving its goals, using both qualitative and quantitative data to measure learning achievements, employment success, and overall impact. This helps optimize program design and improve outcomes for participants.

  • User Experience (UX) Research is the study of participants' needs, behaviors, and challenges who use training programs or services. In workforce development, UX research aims to improve the design of these programs, making them more user-friendly and effective for participants.

  • Community Engagement is the process of building meaningful, two-way relationships with community members to involve them in decision-making, program design, and implementation. It ensures that programs are relevant, inclusive, and responsive to the needs of the community.

  • Knowledge Mobilization is the process of making research, insights, and expertise accessible and actionable to stakeholders, ensuring that knowledge is applied to drive real-world impact. It focuses on translating findings into practice to improve program effectiveness and outcomes.

  • Community-Based Research is a collaborative research approach where community members actively participate in the research process, from defining the research questions to interpreting results. It ensures that the research is relevant, ethical, and beneficial to the community.

  • Capacity Building is the process of enhancing the skills, resources, and abilities of individuals, organizations, or communities to effectively address challenges and achieve long-term goals. It empowers stakeholders to take ownership of their development and sustain improvements over time.

  • Work-Integrated Learning (WIL) is an educational approach that combines academic learning with practical, hands-on experience in the workplace. It allows students or participants to apply theoretical knowledge to real-world tasks, helping them develop the skills, competencies, and connections needed to succeed in their careers.